Privacy Policy

How we collect, use, and protect your personal data

Last updated: March 2026

1. Introduction

PAT Wise ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website, contact us, or use our PAT testing services.

2. Information We Collect

We may collect the following types of personal information:

  • Contact details: Name, email address, phone number, company name, and postal address
  • Enquiry details: Number of appliances, type of premises, postcode, and any messages you send us
  • Service records: Certificate details, testing dates, engineer assigned, and appliance information
  • Website usage data: IP address, browser type, pages visited, and referring website (collected via cookies)

3. How We Use Your Information

We use your personal data to:

  • Provide and manage our PAT testing services
  • Respond to your enquiries and provide quotes
  • Issue certificates and maintain testing records
  • Send appointment confirmations and reminders
  • Comply with legal and regulatory obligations
  • Improve our website and services

4. Legal Basis for Processing

We process your data under the following lawful bases as defined by the UK General Data Protection Regulation (UK GDPR):

  • Contract: To fulfil our obligations when you book our services
  • Legitimate interest: To respond to enquiries and improve our services
  • Legal obligation: To maintain records as required by health and safety regulations
  • Consent: Where you have opted in to receive marketing communications

5. Data Sharing

We do not sell your personal data to third parties. We may share your information with:

  • Our engineers and subcontractors who carry out testing on our behalf
  • Payment processors for handling transactions securely
  • Regulatory bodies or authorities where required by law

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements. PAT testing certificates and records are retained for a minimum of 5 years in line with health and safety best practice.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. You can control cookie preferences through your browser settings. We do not use cookies for advertising purposes.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: